Frequently Asked Questions

Everything you need to know about shopping at PinkyParadise

How long does shipping typically take?

Standard shipping usually takes 10-15 business days, while express shipping options can deliver your order within 3-5 business days depending on your location.

Are your products authentic and safe to use?

Yes, all products at PinkyParadise are 100% authentic. We source directly from reputable brands that meet international safety standards and certifications.

What is your return and exchange policy?

We accept returns for unopened and unused items within 14 days of delivery. For hygiene reasons, products that have been opened or tampered with cannot be returned.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets.

Do I need to provide a prescription for certain items?

While we do not always require a physical copy of your prescription, we strongly recommend consulting with a professional to ensure the products are suitable for your specific needs.